Refund policy
KENDI RETURN POLICY
Shop with Confidence Weve Got Your Back!
At MyKendi Ltd, trading as Kendi, your satisfaction is our priority. We understand that sometimes
plans change or a product may not be quite right. Thats why we offer a clear and fair return policy,
fully compliant with UK and EU consumer law.
Change of Mind Returns (UK & EU Customers)
If youve changed your mind about your purchase, you have the legal right to return your item within
14 days from the day you receive it.
- You must notify us of your decision to return within 14 calendar days of delivery.
- Once approved, you have another 14 days to send the item back.
- We will issue a full refund, including the standard delivery cost.
- Return shipping costs are the customers responsibility (unless the item is faulty).
Products must be returned unused, undamaged, and in their original packaging.
Non-Returnable Items
We cannot accept returns for:
- Used or damaged suitcases not due to a manufacturing fault
- Products returned outside the timeframes mentioned above
Faulty or Damaged Items
If your Kendi suitcase arrives damaged or faulty, please contact us within 24 hours of delivery with
photos and a description.
- We will offer a replacement, repair, or full refund, including return shipping costs.
- This is covered under your statutory rights and our 12-month product warranty.
Refunds
Once we receive and inspect your return, we will process your refund within 14 days using the original payment method.
How to Return an Item
1. Contact us at cs@kendi-world.com with your order number and reason for return.2. We will provide return instructions and the return address.
3. Pack your item securely and send it using a trackable service.
Your Rights
This policy does not affect your rights under the Consumer Rights Act 2015 (UK) or EU Consumer
Protection laws. You are always entitled to fair treatment and quality products.
If you have any questions, reach out to our support team at:
Email: cs@kendi-world.com